A retail industry that involves customer dealings should take the leverage of point of sale machine (POS)to manage and operate its business efficiently. The hardware of the POS machine comprises of a central computer terminal paired with other devices known as peripherals. The peripheral includes the receipts printers, barcode scanners, and card machines. While these are all the elementary components, the software of the POS machine can be tailored according to the needs of the business organization.
Either it can be directly installed in your computer workstation, or it can be managed at several locations by getting access through the cloud-based platform. Electronic tracking of sales helps you to monitor and stream the data, which is ultimately reflected in your business performance.
There are certain POS machines with innate features to track inventories, reorder products, and customer habits. Since you can get an array of benefits in these devices, there are some generic ideas you must consider before purchasing your POS machine.
Points that you must definitely consider for POS machine
Pricing:Definitely, there are good times lying ahead for purchasers of the POS system. The price ranges of the earlier POS machines were on a higher scale, and this wasn’t much feasible for small retailers to have the appliance. As the government is promoting a cashless economy in India, especially after the chapters of demonetization these machines are now available at affordable ranges. Now with quality POS systems, unfortunately, mediocre and average functioning machines are also widely circulated in the markets. Regarding the pricing, it might vary but always look for the one that are both competitive and transparent. You can go for a contractual deal that helps in saving the money but be assured that these are not mandatory. Mandatory contracts might come with hidden clauses, and therefore, it is wise to show them a red flag.
Features: This is something that keeps changing on the needs and preferences of different industries. The POS machine attributes for a restaurant is different from that of a grocery store. While some of these have utility for a wide range of services, others are specific to a particular industry. Just assess the points and make a checklist of the features you require in your POS machine. Some of the specialized sections of the device are knitting, batches, vouchers, tracking, among others.
Usability: The system becomes more productive if the usability of a device is simple and efficient. The same applies to the POS machine, which can be used conveniently without referring to the manual frequently. This is essential in industries which have a high turnover of staff than the normal one. A complicated and difficult process of operating a machine can be frustrating and can even increase the burden of work pressure and training. Overall a sound POS machine will minimize the chances of making errors and gives a better experience to customers at the register.
Cloud Software: The technology is progressing fast with the help of cloud-based storage that are transparent and flexible. If you are relying upon your personal computers, then make sure you have genuine internet connectivity. Though some cloud-technology are functional on a specific terminal like the internet, there are others that can be operated for a few hours even when the connection is lost. You can also get the benefit of cloud storage on a mobile-based POS machine that is much inexpensive to maintain, unlike the computer-based.
Reporting: To make your business more flourishing, the report system must be robust enough. It should store all the necessary information in the correct way so that it helps you to take vital decisions concerning your business needs. Product report, tracking sales, customer habit, etc information can be used to generate more sales. If better the reporting options are available, the more you can dig deeper to fetch all the data and analyze it effectively to get full awareness regarding your business.
Integration: Though quintessential POS machines have added features and functionality, you must also focus on the way it integrates with third-party software that can further slick all your operations. Instead of splitting up your time in making multiple entries, you can sync all the functions with a one-time use. Like you can use marketing software like MailChimp to track the customer email-ids and later on use it to send personalized emails to the customers. So besides the features, look for the integration offered in a POS device which can help to simplify different time-consuming business processes.
Inventory Tracking: Previously, conventional inventory management was a time taking and involuted procedure, but with the ever-changing technology, it becomes an easier task to manage stock with most of the latest POS devices. This is mainly a driving concern when you have multiple branches and warehouses as data relating to incoming stock, current stock and stocks required at other locations are required for daily affairs. Apart from inventory, a good POS machine provides additional features like re-stock reminders, stocks needed at different sites, and order recreation. Hence, a POS with strong inventory capabilities promotes better inventory management and empower your staffs to get data to check the inventory as and when required.
Customer Support: When you select and purchase a POS system from a provider, you also enter into a relationship with them for the long term stability of your business. This relationship helps you to take the facility of customer support, even though the mechanisms of operating a POS is straightforward and user-friendly. Any problem with the POS device might cost a retailer both his time and money and at such times getting the support and advice of an expert with prior knowledge will help you overcome the glitches that will be beneficial for your organization. So when you are buying the POS system also evaluate the customer support offered by the provider.
The retail environment had changed drastically in the past few years in terms of the developing economy and market scenario of the country. The POS device has a growing market demand in the wake for the need of cashless transaction; however, it is significant to check the parameters you need for your business. Bulk research will be helpful before making the final purchase.
I’m Saurabh Sharma, currently working as a Media Coordinator with Techjockey.com. With more than three years of experience in SEO content and the latest optimization practices, I like to write on trending software and technology. I am a tech lover, and always look for the latest industry trends to keep the readers updated.